We want our customers to be raving fans and tell their friends. We don’t want one of our customers sleeping on one of our beds if their not happy with it. We are so confident in our product, that we now offer a 6 month in home trial on all of our beds.
How does it work?
• If you’re not happy with the comfort of your innerspring mattress we can rebuild it in our Dubbo factory and make it softer or firmer. Keeping both sleeping partners happy is the key.
• Latex mattresses can add a Latex topper to give a softer feel. You can change to a different mattress with an adjusted price difference (up or down)
The fee for this is $200 plus delivery and pick up. (Except for the Perfect Mattress, which is so good there is no return fee.) – Hey you won’t want to give it back.
• Try a different base under the mattress.
• We can build a mattress with ½ and ½ sections suiting either person. One side of the mattress can be soft the other half can be firmer.
• We would ask you to keep any sheets and pillows received at half price. We hope and expect the mattress to come back in a clean state. The Protect-A-Bed mattress protectors are a great way to keep them clean and also offer a great warranty of their own. It’s also beneficial that our mattresses come with a zip off washable cover.
What do we do with our returned mattresses?
We get very few, however when we do we ensure they are of a quality to resell and take them to our larger Bathurst and Dubbo stores and sell them off at a greatly reduced price.
• We are so confident we can get you sleeping better. In our Dubbo factory we can rebuild other brands mattresses especially saggy pillow tops with great success.
• If you have any concerns please talk to us. If you’re happy tell your friends and post a review on the Product Review website – Thankyou!
• When you are content and sleeping comfortably please write it on the product review website.
We can’t afford to advertise against the Big companies so our approach is to have 100% happy customers advertising our great products for us- it’s as simple as that!